Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Alina Balloon website at alinaballoon.com (the "Site"), our communications channels (phone, email, Instagram, Facebook), and our balloon installation services (the "Services"). By visiting the Site or engaging with us, you agree to these Terms. If you do not agree, please do not use the Site or Services.

2. About Our Services

Alina Balloon is an event decor company specializing in custom balloon arches, garlands, backdrops, and event styling for private celebrations, brand events, and corporate functions. We operate within Los Angeles County and surrounding areas in California.

3. Quotes and Bookings

• All quotes are estimates valid for 14 days unless stated otherwise
• Final pricing depends on event location, design complexity, materials, delivery distance, and labor
• A booking is confirmed only after a signed agreement and deposit are received
• We reserve the right to decline any booking at our discretion

4. Deposits and Payment

• A non-refundable deposit (typically 50% of total) is required to reserve your event date
• Final balance is due in full no later than 7 days before the event date unless otherwise agreed
• We accept Zelle, Venmo, credit card (where available), and cash
• Late final payment may result in cancellation without refund of deposit

5. Cancellations and Rescheduling

• Cancellation more than 30 days before the event: deposit is retained, no further charges
• Cancellation 7–30 days before the event: 50% of total invoice is due
• Cancellation within 7 days of the event: full invoice amount is due
• Rescheduling is allowed once at no charge if requested at least 14 days in advance and the new date is within 90 days; subsequent changes may incur a fee
• If we cancel due to circumstances within our control (e.g., scheduling error), you receive a full refund

6. Setup, Delivery, and Venue Access

• You are responsible for confirming venue access, parking, and setup time windows
• We require reasonable access to the install area at the agreed time
• Delays caused by venue restrictions, weather, or other factors outside our control are not our responsibility and additional fees may apply
• Outdoor installations are subject to weather conditions; we may recommend modifications for safety

7. Materials and Design

• Balloon colors and finishes may vary slightly from reference images due to manufacturer batch differences
• Balloons are perishable; we cannot guarantee performance beyond the event date
• Outdoor balloon arrangements may be affected by sun, heat, wind, or rain; we communicate realistic expectations during planning
• Custom or specialty items (LED, themed props) may carry additional costs and lead times

8. Liability

To the maximum extent permitted by law, our total liability for any claim related to these Terms or the Services is limited to the total amount you paid us for the specific event in question.

We are not liable for:

• Indirect, consequential, or incidental damages
• Damage caused by acts of nature, weather, third-party vendors, or venue conditions outside our control
• Damage to property caused by guests interacting with installed decor after we leave
• Personal injury caused by misuse of decor, balloon ingestion, or unsupervised children handling materials

Latex balloons may pose a choking hazard for young children and a risk for individuals with latex allergies. You agree to inform your guests appropriately.

9. Photography and Marketing

We may photograph or video our installations for portfolio, social media, and advertising use. We will not photograph identifiable guests without consent. If you prefer that we do not use images of your event, please notify us in writing before the event date.

10. Intellectual Property

All content on alinaballoon.com — including text, photos, designs, and graphics — is owned by Alina Balloon or used with permission. You may not reproduce, distribute, or create derivative works without prior written consent. Custom designs created for your event remain part of our portfolio.

11. Third-Party Platforms

We communicate with clients through Instagram and Facebook Messenger via Meta Platforms. Use of those platforms is also governed by Meta's terms. We are not responsible for downtime, message delivery failures, or account suspensions on third-party platforms.

12. Privacy

Our handling of your personal information is described in our Privacy Policy. To request deletion of data we hold about you, see our Data Deletion Instructions.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Services will be resolved by binding arbitration in Los Angeles County, California, except that either party may bring an individual action in small claims court.

You waive any right to participate in a class action or class arbitration against us.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of the Site or Services after changes constitutes acceptance of the updated Terms.

15. Contact